25 years of
SERVICE EXPERIENCE
We have the know-how you need.
A relationship between additional revenue and guest experience:
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Function v Purpose
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Service strategic vision
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Delivering exceptional service
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Organisation aims & objectives
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Experiential moments good v bad
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Guest characteristics management
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Brand standards, values & propriety
“I engaged with Pod Learning to help with the induction and development of over 150 brand new team members, for a new Hotel opening. They listened, did lots of discovery to truly understand our brand, mission, values & guests, including spending time at a number of our businesses. They then developed a bespoke service standards training module, which was expertly delivered to our teams. It was truly aligned to our culture and the team got so much out of it, not least gaining the confidence to deliver service excellence to our guests. I will both be using and recommending POD Learning in the future.”
Dean Saunders
General Manager, Studley Castle, Warner Leisure Hotels.
“Graham is an excellent trainer and recruiter. He always brought experience, knowledge, innovation and consistent quality control to training sessions. I had the pleasure of working under his management. I am sure Graham will enhance any company that sort out his expertise and guidance.”
Antoine Allen
TV & Radio Presenter, ITV News.