Stewarding, Compliance & Fan Experience Training

'"It's telling that in my ten years in the role, complaints about policing have steadily declined but correspondingly, complaints about stewards have and continue to increase. Common themes are unwarranted physical contact with fans, actions of stewards exacerbating incidents rather than calming them, a lack of awareness around disabilities both obvious and hidden and poor customer-facing skills." 

 

Amanda Jacks

Director of Casework,

Football Supporters Federation.

POD Learning has the Solution

POD Learning has designed a Stewarding, Compliance and Fan Experience Training Framework to help and support your football stadium event.

With 5 years specialised experience in designing and delivering industry leading Stewarding, Compliance and Fan Experience training programs and over 25 years training competence, our team of highly experienced steward trainers and assessors, have successfully trained and assessed over 5,000+ stewards in the Event Stewarding industry.

We are passionate about what we do and believe the following sessions can deliver best in class service to our clients:

  • Assessment Centre

  • On-boarding Induction

  • Spectator Safety

  • Service A.R.R.H

  • Anti-Social Behaviour

  • Equality, Disability, Diversity & Inclusivity

  • Conflict Recovery

  • Team GEN

 

Get In Touch and choose between individual sessions or avail of the holistic Stewarding Framework model below to enable your workforce to apply skills with confidence.

- Training Matters presentation available on request.

 

*Compliance criteria is led by the SGSA - Green Guide 6th Edition, Ground Regulations, NVQ End Point Assessment and practice and principles accredited by relevant bodies and awarding organisations.

“Graham has been a pleasure to work with and he has developed the Steward training to be inspirational and informative. Graham helped embed safeguarding training and practice in a variety of formats to the Stewards in both induction and refresher modules. Graham's knowledge in training theories and application is exceptional and this has been displayed in the learning on each course.”

Phil Doorgachurn - Director of Safeguarding, Lime Culture.